OPPO wins the Consumer Protection Award

OPPO wins the Consumer Protection Award

OPPO, a global leader in smartphones, has been honored with the prestigious Consumer Protection Award by Deepto TV, one of Bangladesh leading television channels. This award recognizes OPPO exceptional commitment to consumer satisfaction and its continuous efforts to protect customer rights.
The award was presented to OPPO Bangladesh officials during the Deepto Award 2024 ceremony, held at Deepto TV headquarters in Tanjong, Dhaka.
Since its establishment in 2014, OPPO has prioritized customer satisfaction, especially through its exceptional after-sales service. The company is deeply committed to understanding and exceeding consumer expectations. OPPO has introduced the "Service Center 3.0" concept, which ensures complete transparency in the repair process. Customers can watch the repair of their devices in real-time at these modern service centers, and they also have the option to request video recordings of the repairs for added peace of mind.
OPPO after-sales service has achieved a remarkable Net Promoter Score (NPS) of over 99%, which reflects the high level of customer satisfaction with its services. Regular feedback from users who visit OPPO service centers is collected to continuously improve service quality and implement customer suggestions. Furthermore, OPPO ensures a swift turnaround time, completing all types of after-sales services within just one hour. The company maintains a performance rate of over 98% in meeting this benchmark, ensuring customers receive quick and efficient service.
OPPO also places great emphasis on customer convenience. To reduce waiting times, customers can book a suitable appointment for device repairs through the reservation service. Additionally, OPPO offers a self-service website, providing users with access to essential information such as pricing, product and service verification, and an extensive FAQ section.