For the first time in Bangladesh, Device Mama, a renowned seller of used laptops, is offering a 50-day replacement guarantee along with five years of free servicing for used laptops. If any hardware-related issue arises within 50 days of purchase, customers can replace the laptop with another one. Beyond this period, the company will provide five years of free servicing, excluding parts. This announcement was made by Rasel Ahmed, CEO of the company, during a recent press briefing with tech journalists at Vision 21 Tower in Kawran Bazar.
He stated, "This offer from Device Mama, a concern of ExchangeKori Limited, is a game-changer for students, freelancers, corporate users, tech enthusiasts, and budget-conscious buyers. We have been selling used laptops for a long time and have earned our customers trust. With this initiative, we aim to ensure that our customers can purchase a used laptop with complete peace of mind. For the first time in the country, we have taken this bold step to provide even greater benefits to our buyers. If any issue arises with the purchased laptop, they can replace it with another one."
Device Mama also announced that this service is available at their two branches in Dhaka—one in Mirpur-12 and the other on Gulshan-Tejgaon Link Road. Additionally, customers can avail themselves of home delivery services nationwide through online orders. Products can be tested upon delivery, and payment can be made afterward. Current stock images, configurations, and updated prices can be found on their website at https://devicemama.net
This initiative from Device Mama is set to be a breakthrough for customers seeking affordable laptops with reliable after-sales service in Bangladesh.
The prominent B2B platform of Bangladesh - PriyoShop has achieved the significant milestone of impacting 100k MSMEs (Micro, Small and Medium Enterprises) that is solidifying its role as a key enabler of small business growth and digital transformation in the country.
The platform path toward this milestone represents its tireless commitment to empowering mom-and-pop shops by offering them greater access to online stockups, tools for strive growth in their regular businesses and digital and innovative solutions that drive efficiency and profitability of both MSMEs lives and the country.
"We are incredibly proud to have reached this milestone because since the beginning we have been forwarding with our profound mission which is to support and uplift small business so that their lives get easier with modern technologies and here we are standing with 100,000 MSMEs who have chosen PriyoShop as their trusted platform have smooth supplies at any time." - stated by the Founder and CEO Asikul Alam Khan with an overjoyed voice.
Bridging the gap between the small businesses and digital solutions this is how PriyoShop is succeeding. Their solutions are pretty simple yet powerful and according to the current world demand which are a trustworthy B2B Marketplace from where small businesses gain access to a wide customer base. Moreover, with the PriyoShop App they are also benefiting from advanced digital marketing tools, payment solutions, and delivery services that is ensuring a seamless and scalable growth process.
The MSME sector is the backbone of the Bangladesh economy, employing a significant portion of the workforce and contributing to both employment generation and economic growth. As more small businesses embrace the marketplace, they not only increase their growth potential but also create more job opportunities and encourage innovation within their communities. PriyoShop outreach to MSMEs has led to the creation of thousands of new job opportunities, improved livelihoods for many entrepreneurs, and facilitated an increase in access to quality products and services for consumers nationwide.
OPPO, a global leader in smartphones, has been honored with the prestigious Consumer Protection Award by Deepto TV, one of Bangladesh leading television channels. This award recognizes OPPO exceptional commitment to consumer satisfaction and its continuous efforts to protect customer rights.
The award was presented to OPPO Bangladesh officials during the Deepto Award 2024 ceremony, held at Deepto TV headquarters in Tanjong, Dhaka.
Since its establishment in 2014, OPPO has prioritized customer satisfaction, especially through its exceptional after-sales service. The company is deeply committed to understanding and exceeding consumer expectations. OPPO has introduced the "Service Center 3.0" concept, which ensures complete transparency in the repair process. Customers can watch the repair of their devices in real-time at these modern service centers, and they also have the option to request video recordings of the repairs for added peace of mind.
OPPO after-sales service has achieved a remarkable Net Promoter Score (NPS) of over 99%, which reflects the high level of customer satisfaction with its services. Regular feedback from users who visit OPPO service centers is collected to continuously improve service quality and implement customer suggestions. Furthermore, OPPO ensures a swift turnaround time, completing all types of after-sales services within just one hour. The company maintains a performance rate of over 98% in meeting this benchmark, ensuring customers receive quick and efficient service.
OPPO also places great emphasis on customer convenience. To reduce waiting times, customers can book a suitable appointment for device repairs through the reservation service. Additionally, OPPO offers a self-service website, providing users with access to essential information such as pricing, product and service verification, and an extensive FAQ section.
Energypac Power Generation PLC will supply FG Wilson generators to British American Tobacco Bangladesh (BATB) in a bid to ensure reliable and efficient power solutions for the latter.
To this end, recently an agreement was signed between the two organizations. From Energypac, its Managing Director and CEO Humayun Rashid, and Chief Business Officer Mohammad Masum Parvez (Marine Engineer) attended the signing ceremony. High officials from BAT Bangladesh were also present at the event.
As per the agreement, Energypac will supply three sets of FG Wilson generators to BAT Bangladesh. These generators will help BATB to streamline its operational excellence by providing uninterrupted power supply.